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Shipping


SHIPPING POLICY AND GUIDELINES

If your item is in stock, it will take 2 - 5 business days to process.  Please add processing time to your shipping estimate below.

Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. 

 Location Estimated Shipping Time
United States 10-30 business days
Canada, Europe 15-40 business days
Australia, New Zealand 15-45 business days
Mexico, Central America, South America 20-60 business days 
Middle East (UAE, Saudi Arabia) 20-40 business days

 

SHIPPING POLICY

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect ship to information. Please be sure to enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at support@supanami.com within 24 hours. With our quick turnaround times, beyond 24 hours your item may already be in transit and out of our control.

Supanami is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, customs and any other fees collected from the destination country under any circumstances.

We can not be resposnible if the order arrives at your country and...

  • The customer refuses to accept the package
  • Number of attempts is made in the country of destination to deliver the package. 

Supanami reserves the right to abandon the package(s) and will not be responsible for any refund.

FAQ

How much does it cost?

Shipping charge is $4.95 for standard shipping on most items.  In some cases there may be a shipping discount for multiple items, and some cases free shipping.

For giveaway items, the customer will be charged insured shipping & handling which varies depending on location. 

Do we ship products internationally?

Yes, Supanami is a global provider catering to customers across the world. We may use multiple carriers through your local carrier.

If I order multiple products, can they be shipped in the same package?

To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping from one of our multiple warehouses.

I’ve put down the wrong shipping info/size order/variant order! What do I do? 

Prevention is this best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process. If you do happen to make any error, please contact support@supanami.com as soon as possible and we will try and correct the error. As our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs. 

Cancellations

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.